{"id":2039,"date":"2026-02-12T22:49:40","date_gmt":"2026-02-12T14:49:40","guid":{"rendered":"https:\/\/bkpsdm.kukarkab.go.id\/?p=2039"},"modified":"2026-02-13T06:21:55","modified_gmt":"2026-02-12T22:21:55","slug":"tingkatkan-kualitas-layanan-publik-bkpsdm-gelar-pelatihan-front-office-public-speaking-for-service-excellence","status":"publish","type":"post","link":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/2026\/02\/12\/tingkatkan-kualitas-layanan-publik-bkpsdm-gelar-pelatihan-front-office-public-speaking-for-service-excellence\/","title":{"rendered":"TINGKATKAN KUALITAS LAYANAN PUBLIK, BKPSDM GELAR PELATIHAN FRONT OFFICE &#8220;Public Speaking for Service Excellence&#8221;"},"content":{"rendered":"\n<p>TENGGARONG \u2013 Dalam upaya mewujudkan pelayanan publik yang prima dan profesional, Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Kutai Kartanegara bekerjasama dengan SCB International Consulting menggelar Pelatihan Pelayanan Front Office dengan mengusung tema strategis: <em>&#8220;Public Speaking for Service Excellence&#8221;<\/em>. kegiatan ini berlangsung selama 2 (dua) hari pada tanggal 11 s\/d 12 Februari 2026 bertempat di Gedung Pendidikan dan Pelatihan (Pusdiklat) BKPSDM, Desa Bukit Raya, Kecamatan Tenggarong Seberang dan diikuti oleh 26 (dua puluh enam) peserta ASN BKPSDM Kukar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"891\" height=\"421\" src=\"https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-12-at-22.08.24.jpeg\" alt=\"\" class=\"wp-image-2041\" style=\"aspect-ratio:2.116452108184717;width:812px;height:auto\" srcset=\"https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-12-at-22.08.24.jpeg 891w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-12-at-22.08.24-300x142.jpeg 300w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-12-at-22.08.24-768x363.jpeg 768w\" sizes=\"auto, (max-width: 891px) 100vw, 891px\" \/><\/figure>\n\n\n\n<p>Pelatihan ini bertujuan untuk mengasah keterampilan komunikasi para aparatur yang bertugas di garda terdepan pelayanan (Front Office) agar mampu memberikan impresi positif dan solusi yang efektif bagi masyarakat. untuk memastikan materi tersampaikan dengan baik, BKPSDM menghadirkan narasumber ahli, <em>dr. Agung Solihin<\/em> dari SCB International Consulting. Beliau memaparkan materi mengenai teknik komunikasi persuasif, manajemen bahasa tubuh, hingga cara menangani keluhan masyarakat dengan pendekatan yang humanis dan solutif.<br>&#8220;Pelayanan yang baik dimulai dari tutur kata yang sopan dan cara penyampaian yang jelas. Petugas front office adalah wajah dari pemerintah daerah,&#8221; tutur beliau.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1308\" height=\"740\" src=\"https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/IMG_20260213_061626.jpg\" alt=\"\" class=\"wp-image-2047\" srcset=\"https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/IMG_20260213_061626.jpg 1308w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/IMG_20260213_061626-300x170.jpg 300w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/IMG_20260213_061626-1024x579.jpg 1024w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/IMG_20260213_061626-768x434.jpg 768w\" sizes=\"auto, (max-width: 1308px) 100vw, 1308px\" \/><\/figure>\n\n\n\n<p>Melalui pelatihan ini, para peserta diharapkan tidak hanya unggul dalam urusan administratif, tetapi juga memiliki kepercayaan diri tinggi dalam berbicara di depan publik (public speaking) demi mencapai standar <em>Service Excellence<\/em>.<br>Dengan adanya peningkatan kapasitas ini, Pemerintah Kabupaten Kutai Kartanegara berkomitmen untuk terus bertransformasi menuju birokrasi yang lebih responsif dan melayani.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"459\" src=\"https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-11-at-16.01.32-1024x459.jpeg\" alt=\"\" class=\"wp-image-2044\" srcset=\"https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-11-at-16.01.32-1024x459.jpeg 1024w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-11-at-16.01.32-300x134.jpeg 300w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-11-at-16.01.32-768x344.jpeg 768w, https:\/\/bkpsdm.kukarkab.go.id\/wp-content\/uploads\/2026\/02\/WhatsApp-Image-2026-02-11-at-16.01.32.jpeg 1355w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TENGGARONG \u2013 Dalam upaya mewujudkan pelayanan publik yang prima dan profesional, Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Kutai Kartanegara bekerjasama dengan SCB International Consulting menggelar Pelatihan Pelayanan&hellip; <\/p>\n","protected":false},"author":1,"featured_media":2042,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[31,17],"class_list":["post-2039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sekretariat","tag-banggamelayanibangsa","tag-bkpsdmkukar"],"_links":{"self":[{"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/posts\/2039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/comments?post=2039"}],"version-history":[{"count":4,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/posts\/2039\/revisions"}],"predecessor-version":[{"id":2048,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/posts\/2039\/revisions\/2048"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/media\/2042"}],"wp:attachment":[{"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/media?parent=2039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/categories?post=2039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bkpsdm.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/tags?post=2039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}